1. Scope
This policy applies to purchases made directly from Applied Intelligence Labs Private Limited, operating as AILL — Applied Intelligence Labs, for services that reference it.
AILL may offer subscriptions, fixed-period access, individual sessions, usage packages, institutional services, and consulting engagements. The relevant checkout, order form, or written agreement identifies what you are purchasing.
Specific written commercial terms govern the relevant engagement where they expressly differ from this policy, subject to applicable law. Existing purchases retain the commitments applicable when purchased, unless a change is lawfully agreed.
2. Before purchasing
Please review the service description, eligibility, technical requirements, access period, usage allowance, price, and any trial offered.
Trials and demonstrations vary by product. Availability of a trial does not remove statutory rights relating to the paid service.
3. When refunds may apply
A refund or other appropriate remedy may apply where:
- A duplicate or erroneous charge occurred.
- Payment succeeded but the purchased access or service was not provided.
- A verified technical failure materially prevented delivery of a paid service or report.
- A service was materially different from its agreed description.
- A refund is required by applicable law or the relevant agreement.
Depending on the issue, remedies may include restoring access, repeating the affected service, providing replacement usage, or refunding the affected amount. Statutory refund rights are not conditional on accepting another remedy.
4. Subscriptions and fixed-period access
Change of mind, non-use, or partial use does not ordinarily qualify for a refund once paid access has begun, except where the purchase terms or applicable law provide otherwise.
For prolonged service failures attributable to AILL, we will assess the affected period and the appropriate restoration, credit, or proportionate refund.
5. Sessions and usage-based services
Once a paid session has started or purchased usage has been consumed, that portion is ordinarily non-refundable.
Dissatisfaction with an AI assessment or failure to achieve a desired outcome alone does not establish a service failure. Technical failures, missing purchased deliverables, and statutory rights will still be considered.
6. Consulting and organisation engagements
Cancellation, rescheduling, milestone acceptance, and refunds are governed by the agreed proposal, order form, or statement of work.
Any deduction for completed work or committed third-party costs must be consistent with that agreement and applicable law.
7. Cancellation
Contact hello@aill.in to request cancellation. Where recurring billing applies, we will confirm when future billing stops and when access ends.
Fixed-period purchases expire according to their purchase terms. Cancellation alone does not create an entitlement to a refund.
8. Making a request
Email hello@aill.in with your account email, product or service, payment reference, and a description of the issue. Include supporting details where available, but do not send passwords or full payment-card information.
Please report issues promptly so we can investigate them. Any contractual reporting period does not remove statutory rights.
We aim to respond within five business days. Approved refunds are returned through the original payment method where supported; bank or payment-provider processing times may vary.
9. Your rights
This policy does not exclude remedies available under applicable consumer law. Contact hello@aill.in if you believe your purchase has not been delivered as agreed.